FAQ
1. Where do you ship to?
We currently ship worldwide, with a primary focus on the United States. No matter where you are, we do our best to deliver your order safely and efficiently.
2. How long does shipping take?
Shipping typically takes 5 to 21 business days, depending on your location. Orders to the United States are usually delivered within this timeframe.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use it anytime to follow your package.
4. Are your products safe to use?
Yes. We prioritize quality and carefully select products that meet high standards. However, we always recommend checking ingredients and performing a patch test before full use.
5. Can I return or exchange a product?
If you receive a damaged or incorrect item, please contact us within a few days of delivery. We’ll do our best to resolve the issue quickly.
6. Can I cancel my order?
Orders can be canceled within a short period after being placed. Once processing or shipping begins, cancellation may no longer be possible.
7. Do you offer customer support?
Absolutely. Our support team is here to help you with any questions or concerns. Feel free to reach out anytime.
8. Why does shipping take longer than local stores?
We work with global suppliers to bring you high-quality products at competitive prices. This means shipping may take a bit longer — but we ensure it’s worth it.
9. Do you offer discounts or promotions?
Yes! We occasionally run special offers and promotions. Stay connected with us to never miss a deal.
10. How can I contact ARABELLE?
You can reach us through our contact page or email support. We’re always happy to assist you.
